Your reliable Partner for
Sugar CRM Solutions in Europe
Benefit from our vast Sugar CRM expertise from over 800 customer projects. Shape your digital transformation in sales, marketing & service for measurable success.
SERVICES
All you need for CRM success with Sugar from one source
As their strong and dependable CRM system partner, we support companies throughout Europe implementing their CRM strategy. Whether you're just starting out or facing complex technical and organizational challenges, our experienced team guides you every step of the way—from initial consulting and system rollout to onboarding and change management. With proven methodologies and established project tools, we customize the Sugar solution to meet your unique requirements, ensuring a seamless integration into your business processes — and always keeping your return on investment in focus.
Cost-efficient Sugar CRM solutions for your business from a single source
Faster customizations thanks to Sugar no/low-code tools and our own enhancements
Rapid adoption through effective training and structured onboarding
Backed by 20 years of experience and over 800 successful CRM projects based on Sugar.
Quick and easy integration of many common tools via Make and our own pre-built connectors
Focus on what really matters – with advanced AI tools from Sugar and our own solutions.
CRM SOFTWARE
The SugarCRM Solutions
We have maintained a partnership with SugarCRM for almost 20 years. What began as a groundbreaking open-source and freemium CRM product has evolved into a modern, robust, AI-driven platform that keeps your business running. SugarCRM's commitment to providing its customers with usability, flexibility, customizability, and comprehensive functionality at lower total costs is unmatched. The SugarCRM software platform can be easily integrated with hundreds of other software tools through turnkey data connectors, without requiring complex custom solutions.
Benefit from our deep Sugar CRM expertise as well as diverse third-party solutions and modules.
Sugar Sell
Next Generation Sales Automation
Sugar Serve
The Outstanding Customer Service Platform
Sugar Enterprise
The Comprehensive Sales Automation and Service Solution for Local Hosting
Sugar Market
The Fully Integrated ALL-IN-ONE Marketing Automation Solution
Would you like to see a Sugar CRM solution demo?
Add-Ons for SugarCRM
Our Extensions for Your Success
Enhance your SugarCRM experience with our powerful add-ons. Our solutions integrate seamlessly and bring additional efficiency, automation, and convenience to your daily CRM operations. The following add-ons are available:
Jira Integration
Connect your CRM with your project management. For seamless collaboration between sales and development.
Metrics Dashboard
Keep track of all important KPIs: customizable dashboards for better decision-making.
Nicereply Integration
Collect customer feedback on support and sales services directly through SugarCRM.
AI Meeting Assistant
Automate meeting notes, tasks, and follow-ups – powered by modern AI technology.
CleverReach Integration
Create and manage professional email marketing campaigns directly from SugarCRM.
Stripe Integration
Manage your payment processing simply and securely directly in your CRM system.
Zendesk Integration
Optimize your customer service by directly linking support tickets with your CRM data.
Keep in Touch Automation
Automate reminders and follow-up activities to continuously maintain valuable customer relationships.
Discover our add-ons now and take your CRM to the next level!
LICENSING
Obtaining SugarCRM Licenses
As your strategic partner, we work with you to proactively optimize and precisely manage your license inventory. Through customized planning, we help you anticipate necessary adjustments early on — ensuring seamless scalability, operational continuity, and cost efficiency. Beyond licensing, we keep you informed about upcoming technical changes to the software and collaborate closely with you to develop and implement all necessary measures in advance — so you are always one step ahead. Take advantage of our premium service: Source all SugarCRM products directly through us and benefit from exclusive added value tailored to your company's needs.
Consultation on selecting the right license model and pricing before purchase
Support during license renewals, upgrades, and all other commercial and technical questions after purchase
License acquisition from us as a company based in the EU, not from a company under US law
Early communication of product updates and their impact
Straightforward support and service from experienced Sugar CRM experts
OUR OFFERS
Ready to take your customer relationships to the next level?
Self Start
Ideal for those who want maximum control and self-responsibility – with professional support in the background.
- CRM Solution: starting at €59 / month / seat
- Support time budget: one-time €1,500 for 12 hours
- Project management: in your hands - we support you as needed with experienced consultants & developers
- Online learning course access included
Benefits
- Minimal external effort
- Flexible pace and schedule
- Independent implementation
Managed Start
Perfect for those who want an all-inclusive solution while saving time and resources.
- CRM solution: €59 / month / seat
- Implementation at fixed price: from €5,000
- Project Management: in our hands with your participation in regular meetings, approvals, tests & coordination etc.
- Online learning course access included
Benefits
- Minimal time investment for your team
- Professional project management
- Fast and efficient go-live
Continuous Success
Are you already working with SugarCRM and want to get even more out of it? Most inquiries come from SugarCRM customers who want to maintain long-term success after their successful go-live. Our consultants are "SugarCRM veterans" who have likely already solved similar requirements.
- Service contract: from €95 per month (basic contract free for all who obtain SugarCRM license through us)
- Service Level Agreements (SLAs) at different tiers for SugarCloud or Sugar on Premise
Comprehensive best practices and fine-tuning as needed
Exclusive membership in the First Friday SugarCRM Club
Reliable support and training on all topics
Regular optimization tips & tricks
Guaranteed response times
Would you like more information about our offer?
RESULTS
Positive impact on Customer Success
Higher closing rates
Better customer retention
Lower costs
Our customers typically report noticeable improvements within just 12 months, eg.
License Cost
Previous Salesforce Solution
0%
Sugar CRM-Solution
0%
Closing rate
+12%
through optimized processes
Customer Retention
+8%
Through optimized processes
User Satisfaction
+74%
through reducing busywork and admin
CONTACT
Let`s talk about your needs
Benefit from the expertise from over 800 Sugar projects
Start your inquiry
You`ll hear from us shortly – no strings attached.
Frequently Asked Questions (FAQ)
Our experts help with the decision - without obligation and free of charge
You can evaluate Sugar with help from our Sugar experts. We offer
- No obligation consultation on your requirements and goals
- Personal demo and trial setup with support
Our proven 5-step process, which we adapt to specific customer requirements, has proven successful:
1 - Consultation & Evaluation
Goal: Creating a solid decision-making foundation
- Free initial consultation on requirements and goals
- Live demo, 30-day trial access or proof of concept
- Initial assessment of costs and feasibility
2 - Analysis & Conception
Goal: Conceptualization of customer-specific aspects
- Detailed inventory of your current processes
- Definition of target processes, KPIs and integrations
- Binding project plan and fixed-price offer for implementation
3 - Implementation
Goal: Clean and efficient implementation of customer-specific requirements
- Setup of fields, access rights and data import
- Automation and integrations according to proven best practices
- Testing and fine-tuning
4 - Onboarding & Rollout
Goal: Quick enablement of the team for effective use and smooth transition to live operation
- Practice-oriented training for direct application
- Intensive support during the initial phase
- Optimization using feedback and data analysis
5 - Support & Success Management
Goal: Long-term efficiency and productivity gains
- Support for questions and new requirements
- Continuous improvements to your CRM system
- Dialog-oriented communication of important updates and changes
We can handle the data migration for you or guide you on how to perform the import independently.
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