Start calling out from Sugar by clicking on the Call Manager icon.
The Desktop App looks up matching Caller IDs in Sugar and displays the person name, company name and phone number. A new browser tab is automatically opened and shows you more details about the caller.
Incoming and outgoing calls are logged automatically in Sugar. Important informations about the call (like status, direction, duration) is archived to Sugar.
Save time and quickly create Contacts, Leads and Cases from the Desktop App. The detected phone number is automatically pasted in the Sugar record.
Call Manager can be easily installed and deployed. There are many options to configure and adapt Call Manager to your needs.
Call Manager was designed with one simple goal: make it easy to use by providing a clean and simple user interface.
Call Manager helps you to log or to plan your conversations during the call in the fastest possible way.
Call Manager is designed to connect to Sugar 6.5.X and 7.X, on Premise or in the Cloud. Call Manager uses the TAPI protocol (TAPI 2.X, 3.X) to connect to your telephony system. There are also special connector versions available for STARFACE, Asterisk and SNOM.
Allows you to start an outbound call with one click in your browser.
Log call direction, duration, status and relates the record to the Lead or Contact automatically. Call logging can be deactivated by the user.
Open the Contact or Lead in a new browser tab at incoming calls.
Allows you to open Create View of a new Lead, new Contact or a new Case from the Desktop App with one click.
Allows you to configure and customize the behavior of the record look-up and to manipulate the Caller ID.
Allows you to pick and end calls from the Desktop App.
Allows you to see the Skype online status of the Contact or Lead.
Allows you to start a Skype chat or call with one click.
Allows you to quickly log a conversation and plan follow-up actions while you do a call.
Call Manager uses a generic TAPI interface to connect to telephony systems.
Call Manager can be run On Demand or On Site environments.
You can install the Desktop App on a Windows 7/8 by running a MSI package. We provide a module for easy installation in Sugar by „Module Loader“.
Ask us for more details.
Every telephone call can be automatically logged, the caller and his call history will appear on the display. The agent can quickly log or plan an activity.
Call Manager is compatible with many existing telephony systems on the market and all Sugar editions in versions 6.5, 7.5, 7.6 as well a SuiteCRM 7.1.X.
Call Manager is a lightweight solution that has low system requirements. It takes only a few minutes to set up the system.
Call Manager can be perfectly used for hosted Sugar instances (also for SugarOnDemand/SugarOpenCloud).
Because Call Manager becomes an integral part of Sugar you can use the existing tools for reporting and workflows.
In fact with our optional Call Center reporting and workflow package you can get a solution comparable with expensive specific call center systems for the fraction of the cost.
Call Manager is completely integrated into the user interface of Sugar. Your Agents will love it!
You can test Call Manager for 30 days and check if it fits your needs and system infrastructure.
Call Manager designed to work with all flavors of Sugar in versions 6.5 and 7 (On Demand and On Site) as well as SuiteCRM 7.1.X running on MySQL.
Call Manager is technically spoken a TAPI Windows Desktop Client. It has built-in support for many TAPI 2.X and 3.X standard features. If you use a telephony system where a generic TSP (TAPI Service Provider) software is available, the chances are very high that the setup will work. There are also special versions available to support Starface, SNOM and Asterisk telephony systems.
You are welcome to request a test version. We will send you links to the software downloads and a test license valid for 30 days within 24 hours on our office hours. The trial software is fully featured. We will also provide support during the trial period by E-Mail.
You can find the current manual by clicking on this link: Documentation
International customers (NON EU): You can pay by PayPal. If you like to order by invoice, send an E-Mail firstname.lastname@example.org. We will create a license key and an invoice you within 48 hours on office hours.
EU customers: You can pay by invoice using SEPA. If you like to order by invoice, send an E-Mail email@example.com. We will send you a license key and an invoice once the payment was received.
VAT for Non EU and EU (not German): We need your VAT number to exclude the 19 % VAT.
Subscription license model: We include access to updates during the subscription period. We also include one support ticket per year by E-Mail.
Perpetual license model: We include one support ticket by E-Mail.
Yes! You only need to license the number of seats you require.